This article answers common questions about payments, commissions, booking administration, and customer support for BookNZ Marketplace bookings within Bookit Lite.

Payments & Administration

Travel bookings created within Bookit Lite are powered by the BookNZ Marketplace. Bookit manages the booking and payment administration on your behalf, allowing your team to focus on creating bookings and assisting guests.

Key Points

- Guests pay the full booking amount at the time of booking.

- Bookit securely processes customer payments.

- Net payments are remitted to Operators weekly after the guest’s travel date.

- Commission payments are also paid to your visitor centre weekly.

Booking Changes & Cancellations

Travel booking modifications and cancellations can be managed through:

- The customer booking portal, or

- The BookNZ Support team via phone and email.

Important: Your team’s role is to create the booking within Bookit Lite. Ongoing booking administration and customer support is managed by Bookit and the BookNZ Support team.

Miscellaneous Bookings & Commission

Miscellaneous bookings created through the POS Miscellaneous tab do not automatically calculate or manage commission payments.

Important: Commission arrangements for miscellaneous bookings are managed outside of Bookit Lite. Bookit Lite records the transaction for reporting and payment purposes only. Staff should follow their visitor centre’s internal process for tracking and reconciling third-party commissions where applicable.