The booking screen allows you to record refunds processed outside your console - directly via the payment gateway, bank transfer, manual credit card machine etc. 

1. Navigate to the left-hand menu (3 lines in the top left hand corner) 
2. Enter the customer surname, booking number or itinerary number under Reservations Search
3. Click Enter
4. The booking will display with the itinerary/bookingID in the first column
5. Click on the appropriate Itinerary/BookingID
6. A pop up will appear with the booking
7. Click on the Payments tab
8. All payments will display as line items
9. Click Add a Payment to Booking [Add a Payment to Itinerary if you wish to place a refund record against more than one booking on the itinerary]
10. Payment Type - choose the method of refund from the drop down menu
    1. You may manually adjust the refund date via the calendar icon.  This is not available after the payment is saved.
    2. If you have manually refunded via your payment gateway, select Other
11. Enter a description or receipt under Receipt Number - optional
12. Amount - enter the amount refunded
13. Save Changes & Payments